Home

Feature Article:

You Are Losing Customers By Not Doing This
Not doing what, you ask. Writing and submitting articles. Writing articles is a cost- effective way of promoting your business. It exposes you to potential customers in a way that few other marketing vehicles do. Writing and submitting...
...Read More



 

Managing Performance Every Day

Navigation


The scenario…

The company has decided it needs to eliminate costs. Hundreds of jobs are on the line. The executives of each division have been directed to cut costs by 35%. The tension throughout the company is so thick you can cut it with a knife. You know some departments will be totally eliminated because the work can be outsourced to save money.

You are a manager with over 20 years of seniority and you know your department is NOT being eliminated. You breathe a sigh of relief; after all, you do have personal ties to the owners. You show up for a weekly meeting with your boss, and he catches you off guard…your job has been eliminated. Your world changes in an instant! You don't understand! Your performance reviews have been good for 20+ years! You've done your job! Nobody has ever told you that you're NOT doing a good job! The shock consumes you in the months to come as you try to make sense of it all.

(What you don't know is that you have long had a reputation of someone who is extremely difficult to work with. Your many internal customers have complained about you all along. You shrugged off the complaints, and your boss chose not to deal with it or reflect it in your performance reviews.)

This scenario is in fact real! Unfortunately, corporations dealt with the same scenario (with a few details changed) over and over again. The lesson learned here…"Inadequate performance management systems" damage individuals and companies.

For the past few years' companies have furiously worked to upgrade the effectiveness of their performance management systems. They are establishing core competencies, identifying performance objectives and measures, and even talking about ongoing coaching.

A 2002 study by Mercer Human Resource Consulting reveals that ongoing coaching is still in short supply! The data indicates that 78% of employees surveyed said their managers routinely conduct annual performance reviews. It also indicated that 26% said managers routinely provide ongoing performance feedback and coaching.

Reality Check

Could you be blindsided by a scenario similar to the one mentioned earlier?

My personal belief is that managers (at all levels) don't give feedback or coach on an ongoing basis because they don't know how.

Today, there are a multitude of training programs and support systems for managers who really want to learn to coach on an ongoing basis. They can get their own coach or they can attend a workshop like "The Coaching Clinic ©". More info can be found at www.connectionscoach.com.

In the meantime, here are three ways you can begin to manage performance every day through coaching:

Acknowledgement

Make time to acknowledge contributions. Give credit where credit is due. Challenge them to play a bigger game. Inspire them to give the performance of a lifetime.

Development

Partner with them on projects. Do more asking versus telling. Become genuinely curious in their ideas and concepts. Give them the lead role. Support them when they stumble. Encourage them to get up and try again.

Provide Feedback

Be specific about what exactly makes the difference. Teach them how they can make a difference (do more, do less, keep doing). Incorporate "lessons learned" discussions into every project.

If your company is one that says, "Our employees are our greatest assets", now is the time to walk the talk. By providing ongoing coaching, you'll be managing performance every day. And most of all, your employees will feel like they are your greatest assets.

Lora J Adrianse is the owner of Essential Connections. She is a Coach, Consultant and Facilitator who specializes in the development managers and business owners. She recently left a long-term corporate career to focus on her passion for helping others bring out the best in themselves through the use of Emotional Intelligence. She can be reached through her website www.connectionscoach.com.


coach@connectionscoach.com

 

More Reading:


Selling To Your Difficult Person

Own Your Workspace

Want PRs Full Value

Maintaining Your Motivation

The Ecology of Environmentalism

 
Time Management Tips for Solo Entrepreneurs

The Ten Habits of Highly Effective Speakers

Tips for Launching Your Own Business

The Importance of Background Verification

Workplace Fitness A Gym Full Of Useful Advice For Continual Learning

Home

Business Search 
Business

Career
Internet-Marketing
Marketing

Additional Reading


Prospering with Mutual Funds: How anyone can “Afford” an Investment Advisor
Recently I was invited to appear on a live CNNfn television show to discuss my article “How to evaluate Load vs. No Load Mutual Funds.” (You can read that article on my website http://www.successful-investment.com/articles21.htm) As the...
...Read More

The Wonders of Compound Interest
Albert Einstein called compound interest “the greatest invention of all time.” It has even been referred to as the “Eighth Wonder of the World.” The trick is to get this tremendous force working for you rather than against you. Is compound...
...Read More

The Morality of Child Labor
From the comfort of their plush offices and five to six figure salaries, self-appointed NGO's often denounce child labor as their employees rush from one five star hotel to another, $3000 subnotebooks and PDA's in hand. The hairsplitting...
...Read More

The 11 Best Money Saving Ideas of All Time - Part 2
At any time in history, no matter what the current state of the economy, no matter what the current trends, no matter what the unemployment rate is or where interest rates lurk, some money-saving ideas stay true. Some of you may have heard...
...Read More

Look Past the Bottom Line for a Property's Potential
It’s unfortunate that many real estate investors tend to look at the bottom line when deliberating about a property, rather than the big picture. The real moneymakers in real estate investments are the people with vision, who think creatively,...
...Read More